Please take time to read the following terms and conditions carefully. They are important and form the basis of your contract with Hi-London in relation to the sale of any goods (including but not limited to games, books, CDs, CD-Roms, DVDs, Blu-rays, and any other materials for learning or teaching English) displayed on any of our websites, including but not limited to www.hi-london.com and www.hi-london.co.uk. By placing an order on one of our websites you agree to be bound by these terms and conditions. Please print a copy and keep it for your records.
Contract
Your contract is with Horizon International Limited trading as Hi-London. Horizon International Limited is a company registered in England with registered number 05881398. Our registered office and postal address is at Portland House, Bressenden Place, London SW1E 5RS, United Kingdom. Our email address is customerservice@hi-london.com. We can be contacted by phone on +44 (0)20 7869 8004. Although we hope you will have no need to do so, you may use this address, email address, and phone number if you have any complaints about any of our goods or services.
The language of the contract is English. If the contract is translated into another language, the English language text shall prevail.
Your contract will be created as follows:
- You click on the “Checkout with Paypal” button on the check out page of our website. We treat your order as an offer to purchase the goods you have specified in your order, subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and you should print a copy of it and keep it for your records.
- We will email you an acknowledgement of your order to the email address you supplied to us. It is important that you check this email carefully and contact us straightaway if you believe any of the details on it are incorrect. This email is not an order confirmation or order acceptance from us.
- If some items in your order are not available, we will email you and wait for your confirmation that you accept a partial order. If we do not hear back from you within 7 days then we will assume that you are accepting the partial order and process it.
- As your order is despatched from our warehouse we will send you a despatch confirmation email. This email constitutes our acceptance of your offer to purchase the goods specified in your order, subject to any modification or cancellation acknowledged by us up to that point. Your contract is created by us sending you the despatch confirmation email.
We may decline to accept your order if:
- The goods you ordered are not available from stock
- We are unable to obtain payment authorisation
- We identify a pricing or description error in relation to the goods you have ordered
- You are ineligible to order the goods you have ordered for any reason set out in these terms and conditions or elsewhere on our website.
If we decide to decline to accept your order we will email you as soon as reasonably practicable.
If any provision of the contract is declared void, illegal, or unenforceable, the remainder of the contract shall be valid and enforceable to the extent permitted by law. The contract is governed by English Law.
If you are resident in the European Union, you and we agree to submit to the non-exclusive jurisdiction of the English courts. If you are resident outside the European Union, you and we agree to submit to the exclusive jurisdiction of the English courts.
Payment
We accept payment by credit and debit card via our payment service provider Paypal. We do not have access to or store your card data. At the checkout stage, you are seamlessly transferred to Paypal where you enter your card details. After updating, Paypal returns you to our website.
During the checkout process, Paypal will take you through a card verification process, and you will be able to see the shipping and handling charges before confirming the order.
Product description
Each item displayed on our website is sold subject to the product description shown on its webpage. This may set out additional specific conditions of sale related to that item including, but not limited to, conditions in relation to limitations on purchase, estimated delivery times, after-sales service, and guarantees.
We take all reasonable care to ensure that all details, descriptions and prices of items displayed on our website are correct at the time when the information first appears on our website. We aim to keep our website as up to date as we can but the information in relation to the items displayed on our website may not always be completely current at the moment you place an order. We cannot confirm the price of an item until your order is accepted in accordance with the contract process set out in the Contract section above. Unless you expressly authorise us to do so, we will not charge you more for an item that you have ordered than the price shown in your order acknowledgment email. If there has been a price increase which is not reflected in that email then you will have the opportunity to cancel your order and your payment card will not be charged.
Prices
The prices on this website are in pounds sterling and are subject to change without notice. Prices displayed at any moment in time supersede all other prices previously displayed or that appear in any advertisements, printed material, or other places. Unless otherwise stated, prices do not include delivery charges. Our standard delivery charges can be found here . The cost of delivery of your order will be confirmed after Paypal’s payment authorisation. Unless otherwise stated, prices include any applicable VAT and other UK taxes. Prices do not include any customs or import duties or other taxes which may be payable in any other country or territory.
Cancellations & Refunds
You are entitled to cancel any contract for sale with us provided you exercise your right and notify us that you wish to cancel the contract no later than 7 working days after the day on which you receive the items ordered from us.
If you wish to exercise your right to cancel a contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing or by email no later than 7 working days after the day on which you receive the items ordered from us, and that you have taken reasonable care of the items and not used them.
Your right to return items does not apply to any items which fall into the following categories, unless they are faulty:
- Goods made to your specification
- Perishable goods
- Unsealed games, CDs, DVDs, tapes or other recording media, software or videos
- Newspapers, periodicals or magazines
You are required to return all cancelled items to us. We will pay the return postage upon presentation of a receipt.
Returns should be sent to Hi-London Returns, Suite 314, 315 Chiswick High Road, London W4 4HH.
Refunds can usually only be made to the payment card used to purchase the items being refunded. If the account associated with that payment card no longer exists or the card details have changed then we may be able to make alternative arrangements. Please call us on +44(0)20 7869 8004 if this applies to you.
December 2010 Edition